Data protection

What is data protection? In essence, data protection covers confidentiality, integrity and availability of information. Both customers and employees of telecommunications companies have rights to privacy. Data protection policies cover which types of information are gathered and the ways in which the information is obtained, used and stored, including informed consent.

At Telenor, we are committed to protecting the privacy of our customers and creating and maintaining secure and privacy-friendly services that customers can use without having to worry about having their integrity and personal sphere being compromised.

Processing personal data at a very large scale is a core task of electronic communications companies. Due to the sensitivity and volume of the information, strict standards of protection of personal data is part of an operator’s licence to operate. These standards are necessary to secure the integrity, confidentiality and availability of information.

New privacy risks that come with the growth of artificial intelligence is an area of concern. In response, we are developing practices to manage these new risks, in particular those related to generative AI.

Responsible use of artificial intelligence

Freedom of expression and privacy are key to our core business. These rights must be balanced against the interests of relevant authorities as defined by law. Many stakeholders, including governments, are increasingly focused on data protection as well as on new surveillance legislation for fighting crime and terrorism.

Regulatory attention to data protection issues remains high in Europe, where comprehensive data protection and privacy legislation is in place. In the Asian markets where Telenor operates there is an ongoing introduction of data protection and privacy legislation.

Telenor’s Privacy Policy

At Telenor, we’re continuously developing best practice guidelines for all of our businesses. We have created privacy communities, connecting privacy experts within the group, so they can share knowledge across our business areas and subsidiaries. Telenor also has a global Privacy Policy that outlines fundamental principles for processing of personal data and general expectations for all Telenor companies.