Handling Access Requests from Authorities

Authority Request Disclosure Report 2023 (PDF)

Authorities typically need this information to solve crimes, prevent security threats, or find missing persons. While protecting human rights like privacy and freedom of expression is primarily the authorities’ duty, we also recognize the challenges of excessive use of these powers. As a telecom operator, we respect these rights and continuously improve our internal routines and engage with stakeholders to address these challenges.

Privacy and Freedom of Expression

Privacy and freedom of expression are crucial to our business. We are committed to respecting these rights, guided by international frameworks like the UN Guiding Principles on Business and Human Rights and the Global Network Initiative Principles. We handle customer data professionally and securely, understanding both the opportunities and risks involved.

Our Responsibilities

Authorities can legally access personal data or restrict communication, which may impact privacy and freedom of expression. This includes disclosing customer information or allowing interception of communications to solve crimes or prevent threats. We recognize the societal importance of these actions but also the potential for misuse.

We may also receive requests to shut down networks or block websites. While we comply with requests to block harmful content, other requests, such as those for political censorship, present challenges. Additionally, we may be asked to send emergency information, like flood warnings, which we support, but we do not endorse political propaganda.

Legal and Transparent Processes

Authorities’ access to our data should be clearly defined by law, necessary, and proportionate. We strive to improve our transparency and disclose major requests from authorities when possible, balancing legal restrictions and employee safety.

Collaboration with Stakeholders

We believe in addressing these challenges with external stakeholders. Governments have a duty to protect human rights, and we encourage positive dialogue with authorities. Engaging with intergovernmental organizations, NGOs, academics, and peers helps us understand and address the impact of laws on human rights. As a member of the Global Network Initiative (GNI), we value sharing experiences and learning from others.

Telenor undergoes independent assessments of our GNI Principles implementation. Learn more from the latest public assessment report by GNI.

For a more detailed description of the types of legal powers authorities have, please see:

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