View Telenor Group’s latest social and environmental performance figures and take a deep dive into the data using our Performance Analytical Tool.

2019

2020

2021

2022

ENVIRONMENTAL

Climate

Total GHG emissions (thousand tonnes CO2e) (Market based CO2 factors)

4,494

3,770

4,258

3,708

Direct GHG emissions/Scope 1 (thousand tonnes CO2e)

101

78

71

92

Indirect GHG emissions /Scope 2 (thousand tonnes CO2e)

820

815

767

763

Other indirect GHG emissions/Scope 3 (thousand tonnes CO2e)

3,572

2,887

3,421

2,853

Scope 1+2 GHG emissions - change from science-based target Baseline year 2019 (%)

N/A

-1.6

-11

-7

Asia Scope 1+2 GHG emissions (thousand tonnes CO2e)

770

712

801

837

Nordic Scope 1+2 GHG emissions (thousand tonnes CO2e)

123

178

33

17

Scope 1+2 GHG emissions per mobile data traffic (tonnes CO2e / petabyte)

164

105

74

62

Suppliers by spend who had set science-based targets (%)

29

36

Total energy use (GWh)

2,531

2,384

2,542

2,791

Number of new solar base stations

500

798

280

100

Environment

Total electronic waste recycled/reused (%)

99

99

100

100

Devices returned through take back programmes

452,008

486,200

Recovered devices reused (%)

83

68

Recovered devices recycled (%)

17

32

Recovered devices landfilled (%)

0

0

SOCIAL

Digital skills

Mobile Internet users (% of active data users)

58

58

58

58

People trained in digital skills (base year 2021) (accumulated)

1,688,290

3,002,330

Diversity and Inclusion

Women in the workforce (%)

38

38

38

38

Women senior leaders (%)

32

32

33

33

Non-Nordic senior leaders (%)

34

36

32

32

Health, Safety, People Security and Wellbeing

Fatalities – employees

0

0

0

0

Fatalities – suppliers, Tier 1 and below

5

5

2

2

Fatalities – 3rd party

0

1

0

1

Lost Time Injury Frequency (LTIF) (%)

0.17

0.06

0.2

0.13

Sickness Absence Rate (full year average) (%)

1.85

1.57

1.65

1.78

GOVERNANCE

Responsible Supply Chain

Capacity building of suppliers (man-hours)

24,986

24216

34,716

27,741

Sustainability inspections

3,616

3560

3,562

3,559

% of inspections that were unannounced

86

52

45

73

No of major non-conformities

651

1,054

442

990

No of minor non-conformities

1,398

1,475

1,066

1,762

Closure rate of non-conformities in the supply chain (%)

75.8

79

95

55

Child labour cases

0

0

0

0

Underage labour in hazardous conditions cases

7

1

7

0

Integrity Hotline

No of concerns reported through the Integrity Hotline*

655

461

550

660

% of reports from the Integrity Hotline that were submitted anonymously

38

39

41

49

Cyber security

Telenor employees who completed basic security training (%)

0

99

96

99

Compliance and Anti-corruption

Code of conduct training (%)

100

100

100

100

* Following publication of Telenor’s science-based targets in 2021, the company now reports Scope 3 emissions across all categories that were confirmed material when validating these the targets.
**Not including Scope 3
*** Number for Children Trained in Online Safety number for 2020 has been adjusted, following inclusion of backlog data that became available after the 2020 Sustainability report was published.