How we do responsible business

We focus on responsible business practices across all of our markets and work to continually improve our approach. Guided by international standards and our operational experience, we work systematically to address risks and to maximise the positive impact of our business whether it be socially, environmentally, or economically.

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Responsible business

At the heart of Telenor’s strategy is our purpose: Empowering societies. Connecting you to what matters most. Our Responsible Business strategy pillar is key to helping us deliver on this purpose.

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Human rights

At Telenor, we strongly believe in telecommunications as an enabler of the exchange of ideas and access to information. We also recognise the existence of human rights challenges in some markets where we operate. Respect and continuous improvement are therefore important to our approach to human rights.

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Sustainability governance

Sustainability is a key component of our business strategy and is closely tied into our governance framework, providing accountability and enabling us to clearly plan, implement and monitor sustainability activities across Telenor.

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Anti-Corruption

Telenor is firmly opposed to corruption in all forms and is committed to doing business in accordance with the highest ethical standards.

Health, safety and people security

Telenor’s commitment to raising standards for our employees and across our supply chains means putting health, safety and security at the top of our agenda.

Supply chain sustainability

Supply chain sustainability (SCS) is a key focus area for Telenor where we aim to build our competitive advantage through setting high requirements to our suppliers and following up with inspection and risk mitigation.

Privacy governance

Processing personal data is ingrained in the activities of any electronic communications company, and the processing activities are extremely large-scale. As a telecommunications operator, a heavy responsibility rests on Telenor to make sure our customers can trust the privacy of our services.

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Handling access requests from authorities

In each country where Telenor operates, law enforcement agencies (LEAs) and other authorities have the legal power to access the personal data we possess or information from our networks.